Patient Charter

To be treated with courtesy
To be seen the same day if your condition is urgent
To be seen by a Doctor
To be seen within thirty minutes of your appointment time, or to be given an explanation for any delay
To be seen at home if you are unable to come to the surgery because of your condition
To have long-term medication and treatment reviewed at agreed intervals
To have your records treated confidentially
To be informed of the Practice’s services and how best to use them
To receive health care in clean, comfortable and appropriate surroundings
To be provided with suitable access for patients with disabilities

To treat the Doctors and Practice staff with courtesy
To be punctual for your appointment
To give the Practice as much notice as possible if you cannot keep an appointment
To make an appointment for each person to be seen
To make further appointments if you have numerous or complicated problems
To be patient if appointments are running late, it may be you who needs the extra time on another occasion
To ask for a home visit only if your illness prevents you from attending the surgery, children can usually be safely brought to the surgery
To contact a doctor during evenings or weekends only for emergencies