Patient Charter

As our patient you can expect

  • To be treated with courtesy
  • To be seen the same day if your condition is urgent
  • To be seen by a Doctor
  • To be seen within thirty minutes of your appointment time, or to be given an explanation for any delay
  • To be seen at home if you are unable to come to the surgery because of your condition
  • To have long-term medication and treatment reviewed at agreed intervals
  • To have your records treated confidentially
  • To be informed of the Practice’s services and how best to use them
  • To receive health care in clean, comfortable and appropriate surroundings
  • To be provided with suitable access for patients with disabilities

As a patient we expect you

  • To treat the Doctors and Practice staff with courtesy
  • To be punctual for your appointment
  • To give the Practice as much notice as possible if you cannot keep an appointment
  • To make an appointment for each person to be seen
  • To make further appointments if you have numerous or complicated problems
  • To be patient if appointments are running late, it may be you who needs the extra time on another occasion
  • To ask for a home visit only if your illness prevents you from attending the surgery, children can usually be safely brought to the surgery
  • To contact a doctor during evenings or weekends only for emergencies